The future of digital finance is customer-centric

TS Anil, Monzo’s CEO, discusses the company’s innovative approach to customer-centric banking, the strategic decisions that fueled its growth, and insights into the future of digital finance. He shares how he led the digital bank through a remarkable transformation, from early challenges to achieving its first annual profit in 2024.

May 14, 2025 - 19:02
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The future of digital finance is customer-centric
TS Anil, Monzo’s CEO, discusses the company’s innovative approach to customer-centric banking, the strategic decisions that fueled its growth, and insights into the future of digital finance. He shares how he led the digital bank through a remarkable transformation, from early challenges to achieving its first annual profit in 2024.