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Coinbase Account Frozen for Months with Zero Support
I’m on the verge of ditching Coinbase for good because it feels like they’re dead-set against letting me keep an account. Over three months back, they slapped a restriction on my account and sent me an email demanding I prove my “Source of Funds.” For a couple of weeks, I played their game, emailing the compliance team and handing over every scrap of info and paperwork they wanted. Then, out of nowhere, they went silent—nothing but crickets for months. I’ve fired off follow-up emails and tried every support channel they’ve got, only to be fed the same line about my case being “escalated” and “in progress.” After months without a single reply, that excuse is starting to sound like nonsense. I finally jumped ship to another exchange, even though I genuinely liked Coinbase’s setup. Same deal cropped up there—asked for “Source of Funds”—but want to know how long it took them to sort it out once I sent the docs? Same. Freaking. Day. Coinbase, what’s the deal? You’re getting smoked by your rivals here. I’ve bent over backwards to stay a customer, but you’ve pushed me out the door. submitted by /u/BitWiseVibe [link] [comments]
I’m on the verge of ditching Coinbase for good because it feels like they’re dead-set against letting me keep an account. Over three months back, they slapped a restriction on my account and sent me an email demanding I prove my “Source of Funds.” For a couple of weeks, I played their game, emailing the compliance team and handing over every scrap of info and paperwork they wanted. Then, out of nowhere, they went silent—nothing but crickets for months. I’ve fired off follow-up emails and tried every support channel they’ve got, only to be fed the same line about my case being “escalated” and “in progress.” After months without a single reply, that excuse is starting to sound like nonsense.
I finally jumped ship to another exchange, even though I genuinely liked Coinbase’s setup. Same deal cropped up there—asked for “Source of Funds”—but want to know how long it took them to sort it out once I sent the docs? Same. Freaking. Day. Coinbase, what’s the deal? You’re getting smoked by your rivals here. I’ve bent over backwards to stay a customer, but you’ve pushed me out the door.
[link] [comments]
